Transforming customer services with live chat
It’s hardly surprising that customer experience, and great customer service are key to any online business. Increasingly B2C businesses, such as Ding, are using live chat to enhance customer services experience, which in turn is positively impacting customer conversion, retention, and the bottom line.
Yes, while Santa is delivering his present and the rest of the world sleeps – our customer services team will be busy responding to our users. And at a time of year when everyone wants to talk to family and friends we expect to be pretty busy as our users send international top-up to family and friends around the clock.
In September 2018, Ding’s users sent their 300 millionth top-up
Ding has been making connections possible since its launch in 2006
76% of the world’s phones (or 5 billion and growing) are of the prepaid variety
Ding has a network of over 500+ operators, across 140+ countries
Our platform is available in 600,000 retail locations around the world
We have 200+ employees, coming from 28 countries around the world
Today we have 5 offices – Dublin, Bucharest, Dhaka, Dubai and New Jersey
Ding delivers a top-up every second, in 3 seconds – connecting loved ones around the world
Did you know?